The challenge

The Handicart Foundation has a considerable number of complex processes. Besides the registration of all members and sponsors it was therefore necessary to automate some specific processes. For example, they were looking for a link with the website for pass holders to sign up, for raising and registering funds and tournament results and for booking a Handicart. A link with all individual Handicarts to register and bill its use and a link with an external solution to produce members passes were also high on the wish list of the foundation.

The solution

The choice for Salesforce was made rather quickly by Handicart since Salesforce is fully cloud-based and its flexibility when it come to interfaces is enormous. Initially the registration of the members and donors was transferred from the old system to Salesforce. Numerous processes that had to be performed manually in the past are now fully automated. A link is made with the Handicart website enabling members to manage their own data and new members to sign up online. The production of membership cards, including photo, is now also largely automated.
In addition, all Handicarts are equipped with GPS and are linked to Salesforce so that their use is registered. Members can now reserve a Handicart and then activate it on the course at a 'console'. Afterwards, the round is recorded in Salesforce, after which the costs can be collected from the relevant member.