Foundation Vrienden van de Hoop: deciding between iFunds and Salesforce
Friends of Hope Foundation had a challenge: its Microsoft-based fundraising application was no longer supported by the vendor. An upgrade was necessary. Because of the many tailor-made set-up, a reimplementation was the best choice.
During discussions with g-company, the foundation considered Salesforce, but their current supplier iFunds was also asked to make a proposal. Besides replacing the existing application, there was another wish: to unbundle the "boarders", Centrum voor Pastorale Counseling (CPC), Stichting Chris and Stichting Voorkom. They also used the CRM of Friends of Hope. There had to be a separate system for CPC. The new CRM system had to support fundraising and the organization of events, such as Cycle for Hope.
g-company demonstrated a solution - based on the Salesforce platform - to Friends of Hope. Then, after some interactive workshops, both g-company and iFunds were asked to write a project proposal. Salesforce was chosen because of the flexibility of the platform. This was remarkable, because there is a lot of knowledge of Microsoft in the house of Vrienden van de Hoop. The application manager had studied both technologies well and chose the Salesforce platform. The project was divided into two separate tasks: the unbundling and implementation at CPC and the implementation at Vrienden van de Hoop.
The project was perfectly delivered within the agreed budget. "I don't want any surprises", director Axel Pothof had said at the start of the project. Corona struck, the lockdown was initiated in the exact week of the kick-off, where all the department heads involved would be present. At lightning speed, g-company took the organization through a virtual kick-off. The entire implementation was eventually done online and went well!
Friends of Hope spent extra time optimizing a number of processes with the support of a g-company consultant.
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