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Freshdesk Contact Center

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Bring your telephony to the cloud

Geen hardware, geen downloads en geen onderhoudskosten. Met Freshdesk Contact Center (voorheen Freshcaller) gaat je telefonie in de cloud! Daarnaast biedt het alle mogelijkheden die een “ouderwetse” telefooncentrale ook heeft. Uiteraard wordt Freshdesk Contact Center gebruiksklaar opgeleverd, is het aan te passen naar jouw wensen en makkelijk in gebruik. Met deze laagdrempelige oplossing geef je niet alleen je service afdeling een boost, maar je verlaagt ook je kosten voor telefonie. Freshdesk Contact Center is namelijk beschikbaar vanaf €0,- en je betaalt per gebruikte belminuut. Als je niet belt betaal je dus ook niets!

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Let g-company show you around in Freshdesk Contact Center and help discover all functionalities.

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Focus on serving the customer

Freshdesk Contact Center heeft alle functionaliteiten die je nodig hebt voor telefonie. Begeleid je klanten via een IVR direct naar de juiste collega’s, zet ze in de wacht als alle medewerkers bezet zijn of geef ze de mogelijkheid om een voicemail achter te laten. Bepaal de flow per nummer en wat er binnen en buiten openingstijden met oproepen moet gebeuren. Gemiste en afgebroken gesprekken worden gelogd en omgezet in tickets, zodat de medewerkers daar direct actie op kunnen nemen.

The colleagues at the call center can focus on serving the customer instead of operating the phone. If they want to transfer a call, they can immediately see whether the colleague is available. The customer is recognized even before he has been answered and through the integration with Freshdesk and/or Freshsales you can convert phone calls directly into tickets or leads for your sales device. If you work a lot from home or your colleagues are often on the road, Freshcaller is also easy to install and use on your mobile.

Complete control

You can manage different numbers from 1 environment and also adjust the routing of these numbers. With the extensive real-time dashboards and reports functionalities you have full visibility and control over your telephony environment. You can see at a glance how many and which customers are in a queue with whom or how long the calls take. Your current telephone provider can connect without problems with the bring-your-own-carrier functionality and of course you can continue to use your existing numbers. Of course you can also purchase new numbers or free service numbers for your customers.

De 5 belangrijkste redenen om over te stappen op Freshdesk Contact Center

Reduction of costs for telephony
Quick installation, easy customization and user-friendly
Better customer experience
Realtime insight into your telephony environment
Phone calls are easily converted to follow-up actions

Challenges with a standard telephone system...

…en de oplossing van Freshdesk Contact Center

"I don't see who is calling, for whom and for what."

Freshdesk Contact Center herkent de beller en ziet direct of er openstaande acties zijn.

"I have no control over the cost of telephony."

Available from 0 euro and low cost per minute.

"I don't know how busy my operators are."

Real-time insight into workload and call duration.

"My customers hang up if there is no answer for too long."

Ability to leave voicemail, tickets and fallback to other agents.

"I always try to connect to someone who is not there."

Instant visibility of which colleagues are visible.

Veelgestelde vragen over Freshdesk Contact Center

Wat kost Freshdesk Contact Center?

Depending on the features you want to use, there are different pricing plans. It starts from €0,- and you pay per full-time agent. An overview of the costs can be found here. Je betaalt dus niets extra als je Freshdesk Contact Center via g-company aanschaft en hebt wel support dichtbij.

Can I keep my current phone number?

Ja! We kunnen jouw telefoonnummer(s) overzetten naar de Freshdesk Contact Center omgeving. Ook is het mogelijk dat je huidige telefonie-leverancier met alle bestaande nummers mee komt (bring-your-own-carrier). Dit kost niets extra en de kosten verlopen nog gewoon via de huidige provider.

Can I get a demo and a test account?

For sure! You can contact us by clicking on the "try now 21 days free" button. We will gladly provide a demo and set up a test environment for your organization that is free to use for 21 days. We are also happy to advise you on best practices and how to achieve quick wins. You can also create your own test environment here to try it out yourself.