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Below you will find a variety of Freshworks trainings we currently offer. These trainings will help you to enhance your practical Freshworks skills; entirely free of charge. With some trainings, you will receive a certificate of participation. Looks great on your resumé, right?
"Great trainings with a good balance between theoretical and practical aspects."
With Freshsales Suite (previously: Freshworks CRM) you can manage your sales and marketing activities in the most structured and automated way. With the AI-driven tool of Freshworks you can rank your leads and apply automations to them, use chatbots and analyze every deal with relevant insights and follow up in the best way possible!
As current or future Freshdesk Admin, you want to get the most out of Freshdesk to offer a great experience to customers and employees. Almost everything is adaptable in Freshdesk, so where do you start? With the colours of your portal, your ticket fields, communication channels or security options?
Our consultant/instructors do have the experience with lots of organizations and are more than willing to share their knowledge so that you can learn from successes and mistakes. Besides, there is enough space for exchanging knowledge with fellow students.
What does make a chatbot successful, in what cases can you deploy it, how do you build a chatbot and what is the profit you get out of it? That is what you will learn during this training, where we give you access to a test environment and explain this to you interactively.
If you like to connect this with all your other Freshworks tools, then we highly recommend you to sign up fast!
Freshworks Analytics supports you in getting insight and grip on your operations. Freshworks currently features Analytics and Reports. In the future, Reports will disappear. That's why you should learn what Analytics is and how you can obtain the best insights to achieve your goals. With analytics, you can get a more in-depth insight and show data combined to show causes or changes in efficiency and ticket volumes. Furthermore, analytics is more friendly when it comes down to presentations by the possibility to showcase data and to combine data with text and images. On top of that, data is refreshed 8 times faster.
We horen graag van je waar je behoefte aan hebt. Neem contact met ons op om de mogelijkheden met ons te bespreken.
Contact our account manager Jeroen
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