Products

Freshworks

Why Freshworks?

Organizations want to have a grip on operations and know what is going on with the customer. In addition, they want to reduce the costs of their services and organize and automate workflows more efficiently where possible. That's why they choose Freshworks. All contact moments are clearly arranged in one system and the customer experience improves by leaps and bounds.

With Freshworks, we help your organization focus on what you are good at. We do this by developing a more effective customer interaction, making work more fun and making the organization future-proof. With our solutions and products, we make the lives of customers and employees more fun and easy.

"Together with g-company we have been able to accelerate the realization of our service strategy."

— Mark-Jan Pieterse, co-founder / CCO Homerr

Optimize communication streams

Freshworks enables you to organize all contact with customers, prospects, direct co-workers and other departments. Streamlined and efficient!

Everything in the same interface

The fuctionality of Freshworks is endless: house your IT service management, your HR and Sales & Marketing activies in one single interface.

Build stronger relations

By organizing everything neat and tight, building durable customer relations is highly simplified.

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The challenge of...

Homerr

Homerr receives hundreds of emails per day with questions about parcels, registrations of Homerr points and information requests from consumers and web shops. Emails that require a quick response. Structure and overview in the handling of these messages was lacking in order to be able to respond quickly.
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The challenge of...

Prato

Prato was looking for an appropriate solution for handling customer requests easier, as the old system was outdated due to limited functionality. Prato wanted to find a cloud-based solution for customer contact.
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All Freshworks products

Freshdesk supports Customer Service teams of all sizes for contact via mail, phone, chat and social. Accessible, easy-to-implement and affordable.
Combine WhatsApp, chat, social media and co-browing in one platform and automate client interaction.
The solution for ITSM where users are efficiently supported. With asset management.
Marketing and sales solution which spurs cooperation and offers a customer-for-life experience for your clients.
Recruitment, employee data, leave registration and organizational structure in one place.
Build your own chatbot in simple steps to ensure a 24/7 customer service via WhatsApp, FB Messenger or your own app.

There is a solution for everything

Freshworks creates solutions that improve the customer experience and make employees' jobs easier and more enjoyable. The software is delivered turn-key, easy to customize and easy to use. turn-key opgeleverd, is eenvoudig aan te passen en makkelijk in gebruik.

There is a solution for all disciplines in your organization: whether it’s the CRM tool for the sales department, Freshdesk as the heart of your ticketing system or Freshservice for your internal IT service management. The big advantage is that they all communicate with each other and can be easily integrated with other tools. And the best part is that you can buy these packages at reasonable prices.

 

Our implementation approach

g-company is Freshworks' preferred partner in the Benelux and supports the implementation of Freshworks software. With years of experience we have developed an effective approach, aimed at maximising added value for the client, in terms of knowledge transfer and reducing turnaround time.

We start with a kick-off session in which we determine the objective, scope, planning and role distribution. Then we start the setup phase and talk about business processes. How do you work now, how would you like to work, is there room for improvement and automation?

We then make the translation to software. Everything is aimed at ensuring that our customers focusses on serving the customer and as little as possible on operating systems and peripheral issues. Setting up the environment is custom work.

Once your environment is set up, we provide training so that everyone is ready to work with the new software. During the go-live we provide live support and assistance. At the end of the implementation we evaluate whether the goals have been achieved.

By implementing Freshdesk we are better able to help our clients and thus increase customer satisfaction, which is key to us!

— Mark-Jan Pieterse, co-founder / CCO Homerr

Meet the Freshworks Squad

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Curious how we can help your organization with the solutions of Freshworks?

Contact our account manager Jeroen

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