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App

Freshservice

Complete IT Service Management tool

Take your IT Service Management to the next level with Freshservice. This complete tool has all the components an IT team needs. The system has a separation between incidents and service requests, each with their own workflow setup. Thanks to AI and automation, employees can focus on the things that require human attention. With the modules problem, change and release management supplemented with project management, your ITIL environment is complete.

Keeping a grip on hardware and software has never been easier. Manage your own product and service catalog and recognize hardware and software assets with the discovery tools. These tools not only automatically add hardware and software, but also keep the data up-to-date. Freshservice is scalable, easy to implement and fun to work with. 

 

Complete ITIL environment

With comprehensive analytics and dashboards, you have a clear view of what is happening in your IT environment. Based on the data you can adjust and anticipate. This way you can continuously improve your service. Easily add your own fields to the tickets. Set up answer templates for common questions and set up automations so your employees can focus on the cases that need more attention.

In addition to incidents and service requests, it is also possible to set up smart workflows with tasks for other departments. Collaboration becomes so much easier. Prioritizing tickets is not a problem, partly due to the ability to work with multiple SLAs. Freshservice can be expanded with contract & PO management and offers hundreds of useful apps through the marketplace.

Complete control

Take your IT Service Management to the next level with Freshservice. This complete tool has all the components an IT team needs. The system has a separation between incidents and service requests, each with their own workflow setup. Thanks to AI and automation, employees can focus on the things that require human attention. With the modules problem, change and release management supplemented with project management, your ITIL environment is complete.

With the asset discovery capabilities you always have an up-to-date status of your hardware and software assets. Freshservice meets all modern privacy and security requirements. It is GDPR-proof, data is stored in a location of choice and your environment is easily secured with SSO, IP whitelisting and two-factor authentication.

The 5 main reasons to switch to Freshservice

    1. All your ITSM business in one central location

    2. Focus on the issues that need more attention

    3. Always up to date overview of the assets in your organization

    4. ITIL workflow setup possible for incidents and service requests

    5. Give your users access to your knowledge base and a portal in your corporate identity

Challenges for IT departments...

...and the solutions of Freshservice

 

"Information is scattered across multiple systems"

In Freshservice all information is in 1 system, from your tickets to your contacts

 

"I don't know how busy the IT service desk is."

With analytics and dashboard you have real-time insights of your support environment

"The service desk spends a lot of time on repetitive work"

With a knowledge base, answer templates and automations, agents spend their time on tickets that really need it

 

"It is not clear what one should pay attention to first"

With SLAs and prioritization rules, the most important task always comes first

 

"I never have a good overview of the hardware and software in my organization."

With the asset discovery tools, assets are automatically added and kept up to date.

Frequently asked questions about Freshservice

How much does Freshservice cost?

Depending on the features you want to use, there are different pricing plans. It starts from €15 and you pay per full-time agent. You can find an overview of the costs here. You pay nothing extra when you purchase Freshservice through g-company and you have support close by.

Can I separate the knowledge base between articles for internal and external users?

Absolutely! You decide which articles are visible to agents and which to users. It is also possible to make articles visible to a specific segment of users/agents. This way everyone has the right information at their reach without losing the overview.

 

Can I get a demo and a test account?

For sure! You can contact us by clicking on the "try now 21 days free" button. We will gladly provide a demo and set up a test environment for your organization that is free to use for 21 days. We are also happy to advise you on best practices and how to achieve quick wins. You can also create your own test environment here to try it out yourself.

Curious how we can help your organization?

Contact our account manager Jeroen

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