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Salesforce Service Cloud

Be more involved, offer more support

Create an infrastructure where customers offer good support and where employees are able to offer the best possible support.

Increase customer satisfaction, optimize your workflow

Extend your support with self service functionality and an intelligent chatbot where customers can find a solution for their problem.

 This is how you free up time while still supplying complex support. 

Simplify support with a strong infrastructure

Via één werkomgeving met cloudtelefonie en artificial intelligence biedt je medewerkers een infrastructuur waardoor zij écht goede support kunnen leveren. 

Geïntegreerde AI en doorstuurregels zorgen ervoor dat issues bij de juiste persoon terecht komen, die direct toegang heeft tot een compleet klantoverzicht en kennisartikelen voor betrouwbare support.

Bied support via ieder kanaal

Gebruik kanalen als chat, sms, WhatsApp, Facebook, e-mail en meer, zodat iedereen je moeiteloos kan bereiken.

Werk slimmer met geïntegreerde AI

Zet kunstmatige intelligentie in en wijs taken toe aan de geschikte team of persoon en stroomlijn zo je supportafdeling.

Bespaar tijd door selfserviceportals

Zorg dat klanten sneller antwoord krijgen op hun vraag via selfserviceportals en AI-chatbots die ze direct kunnen helpen.

Datorama, an end-to-end intelligence platform, enables you to efficiently store your data in one central system.

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g-company continues as Xebia!

As of April 1, 2023, g-company continues as Xebia. Consequently, the content on this website will no longer be updated. For the most recent content, please visit the 'Cloud-First Workplace' section on the Xebia site.